Shipping Policy

At NSEM, we aim to deliver your educational resources and services in the most efficient and timely manner. Our shipping policy ensures a smooth process whether you purchase online or offline educational materials, tools, or resources.

1. Delivery Methods and Locations

• Digital Products: E-books, online courses, and software licenses are delivered electronically to your registered email or through our platform.
• Physical Products: Books, study kits, and educational tools are shipped to your preferred address.
• We currently deliver to all major cities and towns across India. International shipping is also available for select products; please contact us for details.

2. Shipping Charges

• Digital Products: Free delivery.
• Physical Products: Shipping charges vary depending on the location, weight, and size of the product. The applicable charges will be displayed at checkout.
• Bulk Orders: Special discounts on shipping for bulk orders. Please contact us for customized pricing.

3. Order Processing Time

• Orders are typically processed within 1-2 business days for in-stock items.
• Digital products are delivered instantly after payment confirmation.
• Custom or pre-order items may take longer; estimated delivery times will be provided at checkout.

4. Delivery Timeframe

• Standard delivery: 3-7 business days within India.
• Expedited delivery: Available at an additional cost (select during checkout).
• International delivery: Timeframes vary depending on the destination, typically 7-15 business days.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or WhatsApp. Use this link to monitor your shipment in real time.

6. Failed Deliveries and Returns

If a delivery attempt fails due to incorrect address details or unavailability, our courier partner will attempt a re-delivery. If the order is returned to us, we will contact you for further instructions (additional shipping charges may apply).

7. Refunds for Shipping Charges

• Shipping charges are non-refundable except in cases of:
• Product damage during transit.
• Incorrect product delivery.

8. Customer Support

Thank you for choosing NSEM! We are committed to providing you with the best educational resources, both online and offline.